A Sad Evening

One of the very cool haunters at Wells.

I have heard about the Wells Township Haunted House for awhile now.  And it is rated one of the best around by a variety of sources.  Their website is fantastic.  The actors outside of the house were incredible.  The place looks like an awful fright!  We talked to folks in line who had gone the night before and were back again with friends and family.  Everyone said that it was going to be amazing.  The restroom was even great!  But then things took a disheartening turn. 
We waited in line for a couple of hours.  I want to make sure that I am clear on this.  I have NO PROBLEM waiting in line!  It was 8 pm on a Saturday evening.  This is one of the biggest haunts around, with an excellent reputation.  I have waited nearly four hours at other haunts.  It is just what you do and it is usually worth it.  Besides, monsters and former presidents came up to us as we waited.  There were concessions, a real working restroom, music, videos, a general party atmosphere.  It was way cool.
The sadness started when I went into the house to use the restroom.  I asked a woman at the VIP ticket counter if there were still VIP tickets available.  The man in the group next to us had been told no about an hour before, but as I was in line, I noticed others were still purchasing them.  The woman was quite rude and mean.  I know I am a sensitiver person, but I just am not used to being treated so poorly at a business.  She told me, after much eye-rolling and grumbling that yes, they were.  She treated me as if I was a complete idiot.  Well maybe I am, but still!  I texted the folks in my group who were still outside in line to see if they were interested.  Three of the gals in our party had purchased regular tickets online.  I hated to bother the VIP girl again and man, she let me know she was QUITE unhappy that I did, but I told her three other girls in group had regular online tickets.  She said they could pay eight dollars more and get the VIP.  Great!  Everything was great!
I texted my group, they got out of line and were at the VIP counter in less than two minutes.  I was still there and no one had purchased any VIP tickets since my question and my group's arrival.  When they got to the window, however, they were told in a very nasty way that there were only two VIP tickets remaining. 
This was very strange to me.  She knew that there were at least four people in our group.  Myself and the three who had the online tickets but yet she told our whole group that they could buy VIP tickets and so they got out of line and came forward.  It wasn't this that bothered me so much as the way that we were treated.  Just plain mean. 
But the saddest thing to me was that the actors we met in line were so cool.  The place looked great.  Everyone who has been lucky enough to get in says it is awesome.  I just wish that the front staff had been kinder, or even disinterested.  Or something other than mean.  We were made to feel very small.  I must be fair and balanced, however and say that the three girls in our group were given refunds.  This was quite nice.  For that reason and for the incredible actors and the feel of the haunt itself, I want to go back some day.  I just hope those women at the ticket counter aren't working that night.  Here's the sad video.